AssuranceAmerica Car Insurance Review (2024)

AssuranceAmerica is a small car insurance company that caters to high-risk drivers with a history of accidents, tickets, and multiple DUI infractions. If you have had issues securing vehicle insurance due to your driving history, then AssuranceAmerica insurance could be a good option for you. 

AssuranceAmerica is one of the better rated insurance companies that offers high-risk insurance plans. They have online tools available for customer support and payment options. 

As you search for high-risk auto insurance, it can be challenging to find reliable information about the companies that offer this type of policy. 

Continue reading to discover the necessary specifications regarding AssuranceAmerica car insurance, the types of services they provide, important statistics about the company, and the overall satisfaction of its customers. 

If you would like to compare rates from multiple car insurance companies, you can use our online tool to obtain quotes in your area. 

About AssuranceAmerica Car Insurance

AssuranceAmerica was founded in 1998, and the company headquarters is located in Atlanta, Georgia. AssuranceAmerica auto insurance is available in the following states:

• Alabama
• Arizona
• Florida
• Georgia
• Indiana
• Missouri
• Nebraska
• South Carolina
• Texas
• Virginia

AssuranceAmerica insurance company is nonstandard and provides the most basic coverage to customers that are considered high risk, including customers that carry an SR-22 certificate. 

The company assists customers directly and also has a comprehensive network of over 4,000 independent insurance agents in the states noted above. 

In addition, AssuranceAmerica has a charity program called Hope Abounds that donates to local homeless organizations in the states for which they provide insurance. 

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Types of Insurance Available 

AssuranceAmerica focuses on providing very basic, minimum limits insurance policies that cover casualty and vehicle insurance. Their focus is primarily on high-risk drivers. And there are many high-risk drivers that only want the minimum coverage available due to rates being more expensive than standard insurance policies.

AssuranceAmerica offers minimal coverage plans to get you insured at an affordable rate. However, it is important to determine how much insurance coverage you need before purchasing an insurance policy. 

AssuranceAmerica offers three types of plans for its customers:

• Minimum coverage. This plan meets the basic legal insurance requirements in your state and nothing more. 
• Full coverage. This coverage offers comprehensive and collision protection along with liability insurance.
• Premium coverage. This plan combines uninsured motorist and medical payment coverage in addition to liability, comprehensive, and collision. 

It is important to note that AssuranceAmerica does not offer any increase on their liability option. 

Optional Insurance Add-ons

Personal injury protection (PIP) assists with paying for medical expenses resulting from an auto accident. This coverage can be used whether or not you are at fault and can extend to family members that live in the home. Some states actually require you to carry PIP. And your insurance agent will be able to determine if you need this type of add-on for your state. 

Accidental death insurance is an add-on that pays a death benefit upon the insured’s demise. 

There is also a towing option available through AssuranceAmerica that can be added on for an additional expense. 

AssuranceAmerica Complaint Index

The National Association of Insurance Commissioners (NAIC) provides a complaint index that compiles valid grievances from customers of vehicle insurance companies. These complaints are evaluated on an index of 1 to 20. 

AssuranceAmerica’s complaint index stands at 3.56, which is higher than the average complaint index for most insurance companies. The national complaint index base is one, meaning that AssuranceAmerica is 3.56 times higher than the average. Although this is not an apalling score, it is slightly higher than other high-risk coverage insurance carriers. 

The company’s complaints have decreased substantially over the years. There were 34 complaints in 2019, and 13 complaints in 2020, considerably reducing their complaint index. 

AssuranceAmerica Financial Strength 

AssuranceAmerica does not have an A.M. Best rating, which is the main resource for evaluating the financial strength of an insurance company. However, the NAIC provides financial information that appears optimistic for the company. 

AssuranceAmerica’s three-year net income has grown considerably. In 2018, the company netted $6,528,231. And in 2020, the company netted $10,065,102 in income. That is close to a 40% net income growth within two years. Their capital surplus on record is $31,164,544, making the company very solvent. 

Overall, the financial strength of AssuranceAmerica appears strong. However, this information is based on the public records supplied by the company and is not a professional evaluation. 

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Insurance Discounts Offered

As a smaller company, AssuranceAmerica does not offer as many discounts as larger insurance competitors provide. However, there are a handful of discount options for which you may qualify:

• Prior insurance – If you have prior insurance with another company, you can obtain a discount with a new policy 
• Homeowners – Customers who own homes may qualify for savings
• Military – Armed forces veterans can receive a military discount when in active service
• Warehouse club – Members of Costco, Sam’s Club, and BJ’s are eligible for a discount

How to Contact AssuranceAmerica 

AssuranceAmerica prefers to work through a network of insurance brokers as opposed to handling customers directly through their corporate offices. However, they do offer some support to customers through their headquarters. 

Your local agent will be your first point of contact with AssuranceAmerica. However, you can contact the company directly as a secondary option. 

AssuranceAmerica’s offices are open Monday through Friday, from 8:30 a.m. to 7:00 p.m., and may be reached at (800) 450-7857. 

How to File a Claim 

Your insurance card issued by your local agent will list all the contact information you need to file a claim. The claims department is available 24/7, and their phone number is 1-888-580-8134. 

How to Make a Payment

You can make a payment with the company’s online payment portal, via phone, by mail, and in person. There is a $5.50 convenience fee when making a payment online, so you may want to consider alternative options. 

AssuranceAmerica Car Insurance Customer Reviews

The Better Business Bureau gives AssuranceAmerica an A+ rating; however, the company is not accredited by the BBB. 

Direct customer feedback on Google rates the company with three stars, spanning over 419 reviews. Some complaints highlight poor customer service, a slow claims process, and unresponsive adjusters. 

A three-star rating is an above average rating for companies that insure high-risk drivers. The company responds to reviews left on Google and addresses customer issues with corrective details about their experience. 

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Determining if AssuranceAmerica Is Right for You 

If you are a high-risk driver that has multiple accidents, tickets, or are holding an SR-22 certificate, then AssuranceAmerica could be a good fit for you. 

AssuranceAmerica is a smaller insurance company that provides very basic insurance coverage to meet state minimum requirements. Rates for high-risk drivers are typically higher than standard insurance policies. 

The company has been in business for 24 years and operates through a network of insurance brokers. 

Although the company has not been evaluated by A.M. Best, their financial reports appear strong according to data published by the NAIC. 

Reviews regarding AssuranceAmerica customer service are critical, citing lengthy claim turnaround times and other issues. However, online car insurance reviews tend to be more disparaging and their three-star rating on Google is above average for high-risk insurance companies. 

AssuranceAmerica offers multiple ways to pay your bill, and the claims line is available 24/7. 

Overall, this company may be a good option for you if you are having difficulty finding a provider that will offer you insurance coverage. 

 

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